On this page
A landing page is a conversation with someone who has not decided to trust you yet. They arrive with a short list of questions and leave as soon as one goes unanswered. Good structure puts each answer where the question comes up.
The sample below is a full page for Paperlane, a fictional tool that helps accounting firms collect documents from their clients. Every name, price and quote slot on it is invented for this note.
01The page as a sequence of questions
Read from top to bottom, the ten sections follow the order in which a cautious buyer thinks: what is this, can I trust it, do I have this problem, does this solve it, how, does it work for people like me, what does it cost, what about my doubts, and what do I do now.
The sections that follow take the page apart in order. Treat the sequence as a default to start from. The last section explains when to change it.
02Hero and value proposition
Most visitors decide within the first screen whether to keep reading. The hero has three jobs: say what the product does for the reader, show that it is for them, and offer one clear next step.
- Lead with the outcome. "Every client document, in before the deadline" is an outcome. "AI-powered document management" is a category, and the reader has to work out the benefit.
- Explain the mechanism in one line. The subheading says how the outcome happens, so the headline does not sound like a slogan.
- One primary action. A secondary link is fine for people who are not ready, as long as it clearly looks secondary.
- Show the product. A real screenshot, cropped to the part that matters, does more than an abstract illustration.
- Remove the obvious risk. A short line under the button, such as "no card needed", answers the first hesitation.
03Social proof and credibility
Directly below the hero, a row of customer logos or a short credibility line answers "is this real?" It works because it is cheap to scan and hard to fake, as long as it is true.
Use logos only with permission, and only from actual customers. If you are early and have no recognisable customers yet, use other honest signals instead: who built the product, a security certification you actually hold, a partner integration. An empty or invented logo bar does more damage than no bar at all, because the first person who checks loses trust in everything else on the page.
04The problem, then the solution
Problem: let the reader recognise their week
A problem section works when the reader thinks "that is exactly us." Write it from research, not from the product: use the words customers use in calls and support tickets. Three concrete pains are enough. Resist the urge to exaggerate. Accountants know what filing season feels like, and an overstated problem reads as marketing.
Solution: show the product doing the job
The solution section answers the problem directly, ideally with the same structure. If the problem was "documents arrive in five places", the solution shows them arriving in one. Use a real screen, annotated if needed. This is where the reader starts to picture using the product.
05Features and how it works
Features as benefits
Choose three to six features, the ones that matter in the buying decision, and name each by what it does for the reader. "Automatic reminders" is a feature name; the line under it, "polite, scheduled, stoppable", answers the worry that reminders will annoy clients. A long feature grid belongs on a separate page for people comparing tools in detail.
How it works: make adoption feel small
For B2B buyers, the fear is often not the price but the effort to switch. Three or four steps show that getting started is manageable. Keep each step to an action and an object: "Pick a client", "Send the checklist". If setup genuinely takes longer, say so, and say what help is available.
06Testimonials and supporting evidence
Evidence answers "does this work for people like me?" The strongest forms are specific: a named customer, their role and firm, and a concrete result they agreed to share. A case study with real numbers is better still, because the reader can judge it.
Made-up testimonials, stock-photo "customers" and unverifiable statistics are common, and they are a liability. In the EU, fake consumer reviews are explicitly banned under the Unfair Commercial Practices Directive, and in any market they destroy trust the moment they are discovered. If you have no real evidence yet, leave the section out and replace it with what you can honestly offer, such as a free trial or a pilot.
That is why the sample page shows labelled slots instead of quotes. The structure tells you where evidence should go. Only your customers can tell you what it says.
07Pricing and plan comparison, when applicable
Buyers look for pricing early, often before reading anything else. Hiding it rarely makes it go away; it sends people to search for it, or to a competitor who shows theirs. If your prices can be public, publish them.
- Plans differ in one main dimension, here the number of clients, so buyers can place themselves quickly.
- Mark one plan for the typical buyer, and say who it is for rather than claiming it is "most popular" unless that is true.
- Keep the full comparison table below the plans, for the few who need it.
- Use a contact option for complex deals, but explain what changes at that level: security reviews, volume, single sign-on.
For products sold only through sales conversations, replace this section with a clear explanation of how buying works and what the first conversation covers.
08Frequently asked questions and the final call to action
FAQ: handle objections before they become exits
The best FAQ entries come from sales calls and support tickets. They are the doubts that stop people from starting: data storage, contracts, effort for clients, what happens after a trial. Answer each in two or three plain sentences. Do not use the FAQ to repeat feature marketing.
Final CTA: repeat the one action
Someone who reads to the end is interested. Give them the same action as the hero, with the same label, so there is no doubt it is the same step. A short restatement of the outcome above the button is enough. Avoid introducing a new offer at the bottom of the page.
09Adapt the order to the buyer
The ten-section order is a sensible default for a self-serve B2B product. It is not a formula. The right order depends on who arrives, what they already know, and how they buy.
| Situation | What changes |
|---|---|
| New category, unfamiliar problem | Problem moves up, directly under the hero. Readers need to recognise the problem before a solution makes sense. |
| Well-known category, many competitors | Differentiation and comparison move up. Readers already know the problem; they want to know why this tool. |
| Enterprise, sales-led | Security, compliance and integrations move up. Pricing becomes "how buying works". The main action becomes a demo request. |
| Low price, self-serve | Shorter page. Pricing and sign-up move up; evidence can be a single line. |
| Early stage, little evidence | Social proof and testimonials drop out. A trial, a pilot or a founder's note does the trust work honestly. |
| Traffic from a specific campaign | The hero matches the campaign's promise word for word, so the visitor knows they are in the right place. |
Whatever the order, test it. Watch where people stop scrolling, what they click, and what sales hears afterwards. A section that nobody reaches is either in the wrong place or not needed.
10A landing page checklist
- The headline states an outcome a buyer wants, in their words.
- There is one primary action, and it uses the same label in the hero and at the end.
- Every logo, quote and number is real, attributed and approved for use.
- The problem section uses language from customer research, not from the product team.
- The product is shown doing the job, with a real screen.
- Pricing is visible, or the buying process is explained.
- The FAQ answers the objections sales and support hear most.
- The section order has been checked against the buyer's journey, not copied from a template.